We work with our clients to develop a clear picture on what they want their business to look like. From that clarity, we build the plans with them- Implement the plans and support the process of change.
We use the four Pillars to Success in business.
Attract:
Building the marketing machine to add more contacts enhance communication and to grow the customer base while increasing the visits of existing customers. Utilising cost effective strategies tools and tactics that deliver more customers week in week out.
Serve:
Systemising the service in a unique business by business basis to retain the personality of the business. Clear measurable growth to the spend per cover. Using our Delivering the Experience outline we work with owners and their teams to co-create the standards for and with them. We understand from our extensive experience of the industry where there is no involvement (the team) there is no commitment (carrying out the standard)
Profit:
We understand that to have a strong net profit we first need a strong gross profit and to have a consistent gross profit we need to have a system. We need to create stock control so we always know what our Gross Profit is and we also need up to date live recipes so we can always ensure consistency of profit, portion control and quality. Of course, labour cost management is vital and we deliver the optimum staffing levels through our programs. Of course, we don’t forget the remaining overheads but we always focus on the big key areas that deliver the highest return on time, energy and money. We have a mix of done for you options and DIY options.
People:
It is a people industry after all and we need to have clear understanding of what we need, who we need and how to communicate effectively with them. How to develop them. How to discipline them when needed. We have a host of programs and tools and templates ready to assist owners in all areas of the human side of the business. From Hiring to developing the team.
Some Results you can expect from working with us.
- Systemisation and standardisation
- More customers more often
- Substantial revenue increase
- Profit Growth
- Improved team performance
- Time management and effectiveness
- Enhanced communication
- Accountability and focus on key results
