What we do.
In Order to gain clarity on the best outcome for you and your business, we need to figure out what is the ideal destination for you. Then we need to gain clarity on exactly where you are. From there its filling the distance from one to the other. But to get there as fast as possible we need MAPPS.
We work with our clients to develop a clear picture on what they want their business and life to look like. From that clarity, we build the plans with them- Implement the plans and support the process of change.
Some clients need parts of the mix, others need the whole kit. Simple way to find out is to have a quick 20-minute no obligation kick start session where we find what you need and if we are a fit for those needs. Email email@example.com to schedule your appointment.
When we are a fit, we utilise our MAPPS toolkit: To work out which parts will make a real impact to your business and your life
When we are a fit, we utilise our tool kit MAPPS: To work out which of the components will make the biggest impact to your business and your life in the quickest amount of time. MAPPS consists of 5 key pillars of business and life. The fact is everything is connected, and every part of our lives effects every other part of our lives. Impact one area and you impact others.
The 5 Pillars of MAPPS.
Every one of us is different and we all have natural strengths and abilities. Half the battle is knowing those strengths and making them the best they can be. Equally we all have weaknesses the areas we are told to work on. However, when we do that, we lose our strengths.
We us a DISC assessment to work out your strengths and how to manage your weakness or ideally delegate them. From here we look at how your mind operates and what you need to do to achieve your own personal peak performance.
Every success starts with the self. Learning how your habits form your future. Building on your good habits and replacing the less productive ones helps you achieve your own peak performance. From here we look at how your mind operates and what you need to do to achieve your personal peak performance. Every success starts with the self.
Attract is where you get your customers and potential customers want to come to you. Check you out and buy from you. All delivered in a non-pushy way.
Building the marketing machine around you and your business to add more exposure of your business. Enhance the communication and to grow the customer base while increasing the visits of existing customers.
Utilising cost effective strategies tools and tactics that deliver more customers and more often week in week out. All geared to increase your sales.
Far too often we work so hard, and it is so disappointing when all that blood sweat, and effort does not translate to the bottom line.
We understand that to have a strong net profit we first need a strong gross profit. To have a consistent gross profit we need to have a system.
We need to create stock control so we always know what our Gross Profit is, and we also need up to date live recipes so we can always ensure consistency of profit, portion control and quality and supplier pricing.
Of course, labour cost management is vital, and we deliver the optimum staffing levels. This means you are always staffed to what the business requires and never over or understaffed. Understaffed and you lose many sales in key times. Overstaffed you lose money. By finding the balance your labour cost is more controlled and predicable.
Of course, we do not forget the remaining overheads. We always focus on the big key areas that deliver the highest return on time, energy, and money. The 80/20 rule, 20% of what you buy usually is 80% of what you spend. We focus on procurement ensuring you are getting the best value for the best price.
The hospitality industry is first and foremost a people industry after all. It will be our team that delivers our service, and it is our teams that will determine whether our customers leave us after having a wonderful experience only to delighted to return.
Or whether they leave with a bad taste in their mouth never to grace us with their presence. So, we need to have clear understanding of the people we want and need. How best to communicate effectively with our key people. Ensuring they can and more importantly do deliver the service standard our business needs consistently.
We need to learn how to develop our key people. How to discipline them when required. We have a host of programs and tools and templates ready to assist owners in all areas of the human side of the business. From Hiring to developing the team.
We also need to understand our own weaknesses and our teams’ strengths. Development is where we develop people strengths to take over the key areas that we ourselves are weak at. Creating win-win situations all along the way. Everything we do is on a win-win basis, win for owners, management the team and customers alike. If anyone of those is losing it creates much larger areas of concern.
Within all industries service can and is the areas that separate the great from the good. This is especially so in the hospitality industry.
We have all heard we are only as strong as our weakest link. One bad service can have a major negative impact on our business. Equally we all know consistency is arguably one of the most important things when it comes to product quality and service.
To get consistency a system, a standard a procedure, that everyone buys into and follows and owns is required.
Using our Delivering the Experience outline we work with owners and their teams to co-create the standards for and with them. We understand from our extensive experience of the industry where there is no involvement (the team) there is no commitment (carrying out the standard) meaning standard never actually are fully implemented.
Some Results you can expect from working with us.
- Systemisation and standardisation
- More customers more often
- Substantial revenue increase
- Profit Growth
- Improved team performance
- Time management and effectiveness
- Enhanced communication
- Accountability and focus on key results
- Personal & team development
To book your free kick start session email me direct firstname.lastname@example.org we will have some questions all gaered for us to serve you better.